If your lawyer is not responding to your calls or emails after a reasonable time, that’s a serious problem. First, try communicating with them through other means or find a way to escalate your concerns. If they remain unresponsive, you may need to consider changing attorneys.
There may be good reasons why they are not replying to your calls or emails. They could be sick or have a personal emergency. However, a lack of communication is poor customer service. You don’t have to work with an unresponsive lawyer, but you should think carefully before switching.
Keep records of your attempts to communicate with your Lafayette personal injury lawyer, and read on to learn why they may be delayed and when you may need to change lawyers.
The Importance of Good Attorney-Client Communication
Effective communication between you and your lawyer is crucial for several reasons:
- Case progress: Regular updates keep you informed about the status of your case and any important developments.
- Decision-making: Clear communication ensures you have the information needed to make informed decisions about your case.
- Peace of mind: Knowing your lawyer is attentive to your concerns can significantly reduce your anxiety about your legal situation.
Lawyers have ethical obligations regarding client communication under Rule 1.4 of the Model Rules of Professional Conduct. Attorneys are generally required to respond to reasonable client inquiries promptly. They should also keep their clients reasonably informed about the status of their cases and explain legal issues so clients can make informed decisions.
Laborde Earles injury was great for me they took care of me very fast and professional. If for any reason I need legal help they will be who I use.
ClientBefore Escalating Your Response
Before taking action that could threaten your legal relationship, consider these reasons why your lawyer is not responding to your calls or emails:
- Busy caseload: Lawyers often juggle multiple cases simultaneously, which can lead to delays in responding to individual clients.
- Awaiting updates: Your lawyer may be waiting for new information about your case before contacting you. Sometimes, no news is good news!
- Technical issues: Sometimes, emails get lost in spam folders, or phone messages aren’t received due to technical glitches.
- Personal issues: Illness or personal emergencies may force your lawyer to remove their attention from your case.
While these reasons don’t excuse poor communication, understanding them can help you approach the situation calmly and professionally.
I thank God for Digger & David. I don’t know what we would have done if it hadn’t have been for them.
Rick Smith | ClientInitial Steps to Take When Your Lawyer Is Not Replying to Your Calls or Emails
If you’ve been trying to reach your lawyer without success, here are some steps you can take:
- Document your attempts: Keep a record of all your calls, emails, and any other communication attempts, including dates and times. This can be helpful if they continue to ignore you.
- Try alternative communication methods: If you’ve been calling, try sending an email, or vice versa. Some lawyers prefer certain communication methods over others.
- Contact the law firm’s office: If your lawyer works with a firm, try contacting the receptionist or another staff member who can assist you or relay your message.
Escalating the Issue
If your initial attempts don’t yield results, it’s time to escalate the issue:
- Send a formal letter: Write a polite but firm letter expressing your concerns about the lack of communication. Request a response within a specific timeframe.
- Speak with a supervisor: If your lawyer is part of a larger firm, ask to speak with a supervising attorney or the managing partner about your concerns.
- File a complaint: As a last resort, you can file a complaint with your state’s bar association if you believe your lawyer’s lack of communication violates ethical standards.
The reassurance from Digger and his staff gave me that renewed hope that it’s going to be okay down the road.
ClientWhen to Consider Changing Lawyers
Consider firing your current lawyer and hiring us if you’ve exhausted all options and your lawyer still isn’t responding. Firing a lawyer is not a decision to take lightly because it can affect the outcome of your case. Here are some things to consider first:
- Evaluate your case status: Consider how far along your case is and whether changing lawyers might cause delays or complications.
- Review your contract: Check your agreement with your current lawyer for any clauses about termination of services.
- Consult with other attorneys: Speak with other lawyers to get their perspective on your situation and whether they would be willing to take on your case. Let them know you have a lawyer and why you’re considering switching.
If you decide to change lawyers, follow these steps:
- Find a new lawyer: Research and interview potential new attorneys before deciding. You can contact Laborde Earles Injury Lawyers anytime you like.
- Notify your current lawyer: Inform your current lawyer in writing of your decision to terminate their services and the date you want their services to end.
- Request your files: Ask for a complete copy of your case files to be transferred to your new attorney. Your old attorney is legally required to do this.
They treated us like no other people would. Whenever we needed something they were there for us. I put my trust in them and I don’t regret it.
ClientPreventing Communication Issues in the Future
If your lawyer starts replying to your calls and emails after you’ve taken some of these steps, here are some things to do to avoid communication problems with your lawyer in the future:
- Establish expectations: Discuss communication preferences and frequency.
- Be clear and concise: When communicating, be clear about your questions or concerns. Concise communication is easier to reply to.
- Schedule regular check-ins: Ask about setting up regular phone or in-person meetings to discuss your case.
Click here to learn more personal injury communication tips from our firm
Find a Lawyer Willing to Communicate
You deserve an attorney who values clear, timely communication. If your current lawyer isn’t meeting your needs, don’t hesitate to take action. At Laborde Earles Injury Lawyers, we understand the importance of keeping our clients informed and involved in their cases.
Let us show you how effective communication can make a difference in your personal injury case. If your lawyer is not replying to your calls and emails, contact our offices to discuss your situation.
